This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
Product details
Publisher : Jossey-Bass; 2 edition (April 20 2009)
Language : English
Hardcover : 512 pages
ISBN-10 : 0470192410
ISBN-13 : 978-0470192412
Item weight : 862 g
Dimensions : 18.54 x 4.57 x 23.62 cm
Best Sellers Rank: #41,650 in Books (See Top 100 in Books)
#19 in Organizational Change (Books)
#79 in Management Textbooks
#85 in Organizational Learning
Customer Reviews: 4.5
216 ratings
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